PSNI-certified companies improve the customer experience by providing consistently excellent service levels, no matter the project or location.
Granteq is pleased to announce that Sandeep Rodrigues, Director – Technologies at Granteq has received PSNI Global Service Certification with a whopping score of 100/100. A perfect score has only been achieved two other times since the Services certification was launched.
PSNI Global Service Certification ensures that customers receive a standardized approach to service and maintenance support no matter where in the world their project is located because they are working with a PSNI certified integrator. With integrators on 6 continents and more than 200 offices around the world, PSNI Global Alliance is the fastest-growing private network of premier technology integrators and service providers.
“A huge congratulations from the PSNI Global Alliance team on your certification for Global Services! You achieved a perfect score of 100, which is very rare. By having this certification process in place, our members’ customers can be assured they’re always going to get the same standardized, superior service from region to region, country to country,” said Chris Miller, Executive Director of PSNI Global Alliance.
To become certified for Global Service, employees of the member company must pass an exam that demonstrates mastery of global audiovisual service levels and practices as outlined in the PSNI Global Services Handbook.
Skill areas include providing excellent helpdesk support, processes and service tools as well as a standardized approach to communication, service delivery, reporting and more. To ensure each service collaboration, whether for ad-hoc support or longer term Managed Service support, adheres to PSNI Service practices, PSNI integrators provide peer reviews focusing on response time, information accuracy, and whether they met or exceeded expectations.
“We’re excited that Sandeep has achieved a remarkable score of 100/100 and earned certification for Global Service with PSNI, representing Granteq. Sandeep is a valuable part of our service team, and this certification allows us to work in sync with other integrators so we can focus on the same goals for the best outcome for our customer.” said Girish Narayanan, Managing Director, Graneq
Granteq joins an elite group of certified PSNI members. The Global Service Committee holds an annual peer review of each certified member company.
About PSNI Global Alliance
PSNI Global Alliance is a global network of elite technology integrators, manufacturers, distributors and service providers. At PSNI we not only unite industry leaders–our network supercharges them by extending their reach complementing their strengths and multiplying their resources, all combined with a commitment to the highest industry standards. For organizations seeking AV solutions, PSNI Global Alliance affiliation is the ultimate industry credential. More than that it is a promise that you’ll receive the smartest solutions, the smoothest installations and the best training, service and support. To learn more about PSNI Global Alliance visit our website at www.psni.org.